SESSION ONE 2 days

Objective of each module

Introduction to business

  • Understand the nature and purpose of a business
  • Understand and set business objectives
  • Identify and define stakeholders and the objectives of each
  • Explain what resources businesses need
  • Explain who businesses are accountable to

Lead your sales team

  • Understanding the characteristics of an effective leader
  • Assess your own leadership characteristics
  • Create an action plan to enhance leadership characteristics
  • Lead a sales team
  • Recruit a TEAM MEMBER
  • Define an effective TEAM MEMBER
  • Inducting a NEW TEAM MEMBER
  • Lead an effective sales team meeting
  • Motivate your team
  • Communicate with your team

Communication skills

  • Explain what effective communication is
  • List and explain the barriers to communicate

Discuss the conscious and the unconscious level of the mind

  • Discuss the head and the heart components of communication
  • Deal with anger
  • Recognise response styles
  • Identify the components of an assertive situation
  • Discuss direct and indirect communication
  • identify different personality types